It looks as though airlines could be held responsible at last for their failure to passengers, according to the article “Should airlines provide failure insurance?”
Failure insurance is suggested as a means to provide assistance to stranded passengers in the event of an airline collapsing as too many did throughout recent months. The idea of ‘failure insurance’, which has been about for nearly two decades, should provide assistance to the passenger who is forced to purchase a replacement ticket on an alternative airline. Although failure insurance has existed for years, it is not currently mandatory that an airline should offer this.
Over the past months hundreds of us have been exposed to airlines going into liquidation. Popular airlines like Zoom, Eos and XL have dropped before our eyes leaving us, the customer,to pick up the pieces and forced to make alternative arrangements. Is this really good enough?
Mondial Assistance insists that carriers owe a responsibility to passengers and that they ought to provide protection against the eventuality of an airline collapse. With businesses across the board struggling to keep their heads above water, it is all the more evident that the customer being at increased risk should be protected. The Air Transport Users’ Council are proposing to the government that some form of protection for the passenger is put into force in case another airline falls into difficulties in the same way as its predecessors. We can further difficulties ahead and we need to put into play protection measures as soon as possible. Standing alongside the ATUC are ABTA (British Travel Agents) urging for financial protection for customers with every sale.
In the meantime, while parliament is being lobbied for these changes, travel customers can protect themselves by purchasing their holiday packages through an ATOL tour company with a credit card.